1. What Information We Collect
When you use the 188bes platform, we collect various types of information to provide you with services and keep your account secure. All information collection and processing is done lawfully and transparently.
1.1 Personal Identity Information
188bes collects the following personal information during account registration:
- Full Name - as it appears on your government-issued documents
- Date of Birth - for age verification (18+ mandatory)
- Email address - for account communication and notifications
- Mobile number - for account verification and two-factor authentication
- Address - residential address and country/city information
- Nationality - for compliance and licensing requirements
1.2 Verification Documents
188bes collects the following documents for KYC and AML compliance:
- Government-issued photo ID - National ID card, passport, or driving license
- Proof of address - utility bill, bank statement, or government letter (issued within 3 months)
- Selfie Photo - for verification against documents
- Payment method verification - bank account or mobile wallet information
1.3 Financial Information
- Payment method details - bKash, Nagad, Rocket, bank account number
- Transaction History - deposits, withdrawals, and betting activity
- Balance Information - current account balance and bonus funds
1.4 Technical and Usage Data
188bes automatically collects the following information for service improvement and security:
- IP address and geolocation data
- Device Information - browser type, operating system, device model
- Login history and session time
- Cookies and Tracking Data
- Page visits and click behavior
Important
188bes only collects information that is strictly necessary to provide services and meet legal obligations. Your sensitive data such as passwords are stored in hashed form and never stored in plain text.
2. How We Use Your Information
188bes uses your information for various purposes, all lawful and subject to your consent. We maintain transparency in every data usage.
| Purpose |
Data Type |
Legal basis |
| Account creation and management |
Personal information, contact details |
Contract Performance |
| Age and identity verification |
Documents, date of birth |
Legal obligation |
| Payment processing |
Financial information |
Contract Performance |
| Fraud prevention |
IP, device, transaction patterns |
Legitimate Interest |
| Customer Support |
Contact information, query history |
Contract Performance |
| Marketing communications |
Email, phone number, preferences |
Consent |
| Platform improvement |
Usage data, feedback |
Legitimate Interest |
2.1 Account Management
- 188bes uses personal information to create, maintain, and secure your account
- Login credential verification and authentication
- Monitor account activity and detect suspicious behavior
- VIP status and loyalty program management
2.2 Transaction Processing
- Processing deposit and withdrawal requests
- Payment verification and fraud detection
- Bet settlement and winnings payment
- Maintaining financial records for legal requirements
2.3 Communication
- 188bes sends you important account notifications (transaction confirmations, security alerts)
- Promotional offers and bonus information (for opted-in customers)
- Customer support response and follow-up
- Service updates and policy change notifications
2.4 Security and Compliance
- Prevent fraud, money laundering, and other illegal activities
- Meeting regulatory obligations (KYC, AML regulations)
- Implementing responsible gaming policy and identifying problematic gambling behavior
- Managing legal disputes and claims
3. Data Sharing with Third Parties
188bes values your privacy and shares information with third parties only when necessary and with appropriate security measures in place.
3.1 Service Providers
188bes relies on trusted third-party service providers to deliver specific services:
-
Payment Processors: bKash, Nagad, Rocket, and bank partners receive the necessary financial information to process payment transactions.
-
Game providers: Third-party game developers access minimal data for game delivery and RNG verification.
-
Verification services: KYC and AML verification partners verify identity documents.
-
Communication tools: Email service providers and SMS gateways are used to send notifications.
-
Analytics: Analytics platforms for website performance and user experience improvement.
3.2 Legal Obligations
188bes may disclose information if:
- Required by law, regulation, or legal process
- Legitimate requests from government or regulatory authorities
- To protect 188bes's legal rights and property
- To investigate fraud or security threats
Our commitment
188bes never sells your personal information or rents it to third-party marketers. All third-party partners are contractually bound to comply with strict data protection standards.
4. Data Security Measures
188bes implements industry-leading security measures to keep your personal information safe.
4.1 Technical Security
- Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption
- Secure servers: Stored in ISO 27001 certified data centers
- Firewall: Multi-layer firewall protection to prevent unauthorized access
- DDoS protection: Advanced system protects servers from attacks
- Secure backups: Regular encrypted backups to prevent data loss
4.2 Access Control
- 188bes employees only access necessary data for their work
- All access is logged and audited regularly
- Multi-factor authentication for system access
- Strict confidentiality agreements for all staff members
4.3 Monitoring and Auditing
- 24/7 security monitoring to detect suspicious activity
- Regular security audits and penetration testing
- Vulnerability assessment and patch management
- Incident response plan for rapid security breach handling
5. Cookies and Tracking Technology
The 188bes website uses cookies and similar tracking technologies to enhance user experience.
5.1 Types of Cookies
- Essential Cookies: Essential for website functionality (login sessions, shopping cart)
- Performance Cookies: Website performance and speed optimization
- Functional cookies: Remembers user preferences (language, theme)
- Analytics Cookies: Understand user behavior and improve services
- Marketing cookies: To display relevant advertisements and promotions
5.2 Cookie Management
You can control and delete cookies from your browser settings. However, please note that disabling cookies may prevent some features of the 188bes website from working properly.
6. Your Privacy Rights
As a 188bes user, you have various data protection rights that we respect and facilitate.
- Right to access: Right to request a copy of your personal data
- Right to rectification: Right to correct inaccurate or incomplete information
- Right to erasure: Request deletion of your data in certain circumstances
- Right to restriction: Request to restrict the processing of your data
- Portability Rights: Receive data in machine-readable format
- Right to object: Object to specific processing activities
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact the 188bes support team at [email protected]. We will respond within 30 days.
7. Data Retention
188bes retains your personal data only as long as necessary to provide services and fulfill legal obligations.
- Active account data: for the duration the account remains active
- Transaction Records: 5 years (for tax and audit requirements)
- KYC Documents: 5 years after account closure
- Marketing Data: Deleted after unsubscribe
- Inactive Accounts: Archived after 12 months of inactivity
Once the retention period expires, 188bes securely deletes or anonymizes your data.
8. Children's Privacy
The 188bes platform is for individuals aged 18 years or older only. We do not knowingly collect personal information from anyone under 18 years of age.
If we learn that a minor has provided data, we will immediately delete that data and close the account. If you believe a minor has provided information to us, please inform 188bes.
9. Privacy Policy Updates
188bes may update this Privacy Policy from time to time due to legal changes, new practices, or service improvements.
- For significant changes, we'll send notifications to your registered email
- Revised policy will be published on this page with the updated date
- Continued use of the platform after notification means consent to the new policy
- Check this page regularly for the latest updates
10. Contact and Complaints
For any privacy-related questions, concerns, or complaints, contact the 188bes Data Protection Team:
If you are not satisfied with our response, you can file a complaint with your local data protection authority.